Offering a FREE 3 Month Warranty for your PEACE OF MIND!
From 1st September 2019, all new orders come with a full 3 months parts and labor warranty which runs from date of purchase. Warranty duration maybe increased or additional charges/ payment.
If, in the rare event, your purchase fails to operate under normal use and service, due to defects in parts or workmanship, our warranty will cover the cost of parts and labor of repair.
Should there be any differences in make, model, color, memory or network, then this will be agreed by both parties.
We aim to repair or replace all warranty returns within a reasonable time, but lead times will vary depending on the availability of stock and/or replacement parts.
This is not an insurance policy and should we deem that any fault has occurred as a result of misuse; accidental, deliberate or water damage, then the warranty will be void and we will contact you with regards to this.
We do not cover defects and/or damage resulting from:
All faults must be reported to us upon initial discovery of the fault, as continuing to operate a device with a fault may cause the device to become irreparable. You will be held financially liable in this case and any costs associated with the return will become yours. In this instance, we will not uphold a warranty repair or replacement.
Handsets must be returned to us without any security measures (for example, passwords, passcodes) in place which would prevent our engineers from completing a full assessment and factory reset. Handsets returned to us with a security measure in place will be subject to extensive delays.
If removal is not possible on the device, then we require this information to be included on the returns form or via an email to [email protected] in order to process the return fully and to action a remote removal.
We also require that the following sundries are removed prior to the handset being returned, as they will be disposed of upon receipt:
We do not under any circumstances provide any kind of guarantee for data loss and all returns will be factory reset and wiped. We do advise that backups of the phone’s data are taken at regular intervals.
The handset must be returned to us on or before the date the warranty period expires, outside of this period it will be deemed as out of warranty and returned to you subject to the relevant fees.
Please ensure that the handset is packaged safely and in accordance with the courier’s guidelines before sending it to us, please retain your proof of postage and tracking number.
You are responsible for the handset until we accept delivery.
You are responsible for the postage to and from our Head Office and our return postage charge for eligible warranty returns is £15.95, this can be paid via weblink provided to you by our customer care representative.
Each and every handset is when purchased, put through numerous phases of stringent industry standard testing to provide our customers with complete peace of mind. After a period of 28 days, it is fairly assumed that there has been a period of network activity on your behalf, which transfers the ownership of the handset and associated liabilities.
Each and every handset is put through phases of stringent testing that exceeds industry standard prior to listing for sale and again before dispatch, to provide our customers with complete peace of mind. We ensure every warranty return is put through the same testing process to ensure consistency.
Should we deem a warranty return to be fully working, then this handset will be returned to you providing payment of the relevant fees is made within the required timeframe. The return postage fee is £15.95.
Our warranty covers the cost of parts and labor to repair or agreed alternative. However, you are responsible for the following fees:
Our return postage costs to you via a fully tracked service – £15.95
Your postage costs to us – £ varies
These costs can be paid via a weblink sent to you by our customer care representative.
If we are unable to reach you with regards to either further information we require or in the case of returns, in order to obtain the associated return fees then your return will be retained by us for a period of 30 days. If this period elapses, then the returned item will be disposed of and any return or warranty policies void.
From time to time we will also need to make changes to this policy. We will give you reasonable notice of any changes to this policy. Those changes will not affect past purchases.
We reserve the right to take such action as we think appropriate in the event that you breach this policy. If we do not exercise a right available to us under this policy, this does not constitute a waiver of our rights.
If any term of this policy is held invalid, void or unenforceable by a court or regulator, that term will be severable and will not affect the validity and enforceability of the remaining terms of this policy.
You may not assign or otherwise transfer this policy or any rights or obligations under it without our prior written consent. We may assign or transfer this policy, or any rights or obligations under it, on reasonable notice to you.
All replaced defective products, parts, boards or equipment shall become the property of halfpricephones.co.uk
The warranty period commences from the date of purchase once it has been activated and runs without delay from this period. Under no circumstances can a warranty be delayed, extended or renewed.
The warranty period does not restart should a repair be effected or warranty replacement issued.
Handsets sold as faulty do not qualify for warranty.
Handsets sold with a pink hue screen defect do qualify for warranty, but the LCD and digitiser are excluded.
At halfpricephones.co.uk we understand that sometimes our customers change their mind and need to return their handset and that is why we offer a 14 day change of mind returns period, which is extended to 30 days in the rare event that a handset develops a fault through no fault of your own for all of our retail handsets, please read the overview below to understand our returns process.
PLEASE ENSURE YOU REMOVE ANY SECURITY LOCKS – RETURNS WILL NOT BE PROCESS IF YOUR DEVICE IS LOCKED
We aim to process all refunds or notify you if there are any issues on the same working day that a return is received, however please note that during busy periods this can take up to 48 hours.
We also require that the following sundries are removed prior to the handset being returned, as they will be disposed of upon receipt:
We do not under any circumstances provide any kind of guarantee for data loss and all returns will be factory reset and wiped. We do advise that backups of the phone’s data are taken at regular intervals.
In all instances the buyer assumes responsibility for the return costs.
All returned handsets are processed through our quality control process which is the same process that is used prior to any handset being dispatched.
If a handset is returned to us and is found have a security lock in place which prevents our engineers completing their tests, your return will not be processed until this has been removed.
To do this we will either require you to provide us the details or in some instances this can be done remotely, however in all instances we reserve the right to charge a removal fee of £12 per unit once the security lock has been removed.
In the event that you do not provide the correct details or remove the security lock, your return will be quarantined.
If our QC process detects that your handset has undergone any attempt of a third party repair, software modification, no longer in its original condition or has been damaged whilst in your care, you will not be eligible for a refund.
If your handset is not eligible for a refund we will return it to you upon receipt of £15.95 for the return postage charge and processing costs, if funds are not received within 30 days your handset(s) will be destroyed as per our terms and conditions.
Halfpricephones.co.uk is an all in one mobile phone shop for you. Buy the mobile phone on affordable prices available and buy refurbished unlocked phones in UK within moments. Subscribe us and stay updated with our latest prices, products and promotions. Gone are the days of Ebay or Amazon. Try us and enjoy massive discounts promotions and the privileges of being a part of our community.
YOUR SATISFACTION IS OUR GUARANTEE.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.