Warranty & Returns
Offering a FREE 3 Month Warranty for your PEACE OF MIND!
Warranty
From 1st September 2019, all new orders come with a full 3 months parts and labor warranty which runs from date of purchase. Warranty duration maybe increased or additional charges/ payment.
What is covered?
If, in the rare event, your purchase fails to operate under normal use and service, due to defects in parts or workmanship, our warranty will cover the cost of parts and labor of repair.
Should there be any differences in make, model, color, memory or network, then this will be agreed by both parties.
We aim to repair or replace all warranty returns within a reasonable time, but lead times will vary depending on the availability of stock and/or replacement parts.
What is not covered?
This is not an insurance policy and should we deem that any fault has occurred as a result of misuse; accidental, deliberate or water damage, then the warranty will be void and we will contact you with regards to this.
We do not cover defects and/or damage resulting from:
- Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment, including battery deterioration.
- Any disassembly, repair, alteration or modifications carried out by anyone other than halfpricephones.co.uk
- Misuse, abuse, negligence or an accident howsoever caused.
- Improper testing, operation, maintenance, installation, or any alteration or modification of the product.
- This warranty will not be available: (a) if the serial number or warranty seal on the product is illegible, has been defaced or removed; or, (b) without any proof of purchase.
- We do not cover any phones for water damage; this includes phones which were rated as waterproof/water resistant when new. This is due to the rubber seals/waterproofing degrading over time and as a result we cannot guarantee that a second-hand phone’s seal will still be intact.
- We do not cover consequential or incidental damages, including but not limited to, loss of use, loss of business, loss of profits, loss of data, any fees related to third party contracts, down-time and charges for time and effort.
- Any third party attempt at repairing the handset will invalidate any returns period or warranty in place, which is why we strongly advise that any potential issue must be reported to us in the first instance and we will be able to advise further.
What must you do?
All faults must be reported to us upon initial discovery of the fault, as continuing to operate a device with a fault may cause the device to become irreparable. You will be held financially liable in this case and any costs associated with the return will become yours. In this instance, we will not uphold a warranty repair or replacement.
Handsets must be returned to us without any security measures (for example, passwords, passcodes) in place which would prevent our engineers from completing a full assessment and factory reset. Handsets returned to us with a security measure in place will be subject to extensive delays.
If removal is not possible on the device, then we require this information to be included on the returns form or via an email to [email protected] in order to process the return fully and to action a remote removal.
We also require that the following sundries are removed prior to the handset being returned, as they will be disposed of upon receipt:
- Sim cards
- Memory cards
- Other accessories
We do not under any circumstances provide any kind of guarantee for data loss and all returns will be factory reset and wiped. We do advise that backups of the phone’s data are taken at regular intervals.
The handset must be returned to us on or before the date the warranty period expires, outside of this period it will be deemed as out of warranty and returned to you subject to the relevant fees.
Please ensure that the handset is packaged safely and in accordance with the courier’s guidelines before sending it to us, please retain your proof of postage and tracking number.
You are responsible for the handset until we accept delivery.
You are responsible for the postage to and from our Head Office and our return postage charge for eligible warranty returns is £15.95, this can be paid via weblink provided to you by our customer care representative.
Each and every handset is when purchased, put through numerous phases of stringent industry standard testing to provide our customers with complete peace of mind. After a period of 28 days, it is fairly assumed that there has been a period of network activity on your behalf, which transfers the ownership of the handset and associated liabilities.
No Fault Found
Each and every handset is put through phases of stringent testing that exceeds industry standard prior to listing for sale and again before dispatch, to provide our customers with complete peace of mind. We ensure every warranty return is put through the same testing process to ensure consistency.
Should we deem a warranty return to be fully working, then this handset will be returned to you providing payment of the relevant fees is made within the required timeframe. The return postage fee is £15.95.
Fees
Our warranty covers the cost of parts and labor to repair or agreed alternative. However, you are responsible for the following fees:
Our return postage costs to you via a fully tracked service – £15.95
Your postage costs to us – £ varies
These costs can be paid via a weblink sent to you by our customer care representative.
Unclaimed returns
If we are unable to reach you with regards to either further information we require or in the case of returns, in order to obtain the associated return fees then your return will be retained by us for a period of 30 days. If this period elapses, then the returned item will be disposed of and any return or warranty policies void.
Changes to this agreement
From time to time we will also need to make changes to this policy. We will give you reasonable notice of any changes to this policy. Those changes will not affect past purchases.
Other
We reserve the right to take such action as we think appropriate in the event that you breach this policy. If we do not exercise a right available to us under this policy, this does not constitute a waiver of our rights.
If any term of this policy is held invalid, void or unenforceable by a court or regulator, that term will be severable and will not affect the validity and enforceability of the remaining terms of this policy.
You may not assign or otherwise transfer this policy or any rights or obligations under it without our prior written consent. We may assign or transfer this policy, or any rights or obligations under it, on reasonable notice to you.
All replaced defective products, parts, boards or equipment shall become the property of halfpricephones.co.uk
The warranty period commences from the date of purchase once it has been activated and runs without delay from this period. Under no circumstances can a warranty be delayed, extended or renewed.
The warranty period does not restart should a repair be effected or warranty replacement issued.
Exclusions
Handsets sold as faulty do not qualify for warranty.
Handsets sold with a pink hue screen defect do qualify for warranty, but the LCD and digitiser are excluded.
Returns
At halfpricephones.co.uk we understand that sometimes our customers change their mind and need to return their handset and that is why we offer a 14 day change of mind returns period, which is extended to 30 days in the rare event that a handset develops a fault through no fault of your own for all of our retail handsets, please read the overview below to understand our returns process.
Returns Process
- Ensure that the handset (s) is in exactly the same condition as it was when received and that it has not been damaged whilst in your care.
- Please contact us to request a returns number.
- Backup all the data from your handset, then factory reset and wipe your handset
PLEASE ENSURE YOU REMOVE ANY SECURITY LOCKS – RETURNS WILL NOT BE PROCESS IF YOUR DEVICE IS LOCKED
- Fill out the returns form and send with your handset – please note that failure to provide the full information on your returns form will result in a delay in processing your return.
- Carefully package your item including all accessories originally received.
- Send via a secure tracked and insured service – please note that the item is your responsibility until it is safely received at our warehouse.
Refunds
We aim to process all refunds or notify you if there are any issues on the same working day that a return is received, however please note that during busy periods this can take up to 48 hours.
We also require that the following sundries are removed prior to the handset being returned, as they will be disposed of upon receipt:
- Sim cards
- Memory cards
- Other accessories
We do not under any circumstances provide any kind of guarantee for data loss and all returns will be factory reset and wiped. We do advise that backups of the phone’s data are taken at regular intervals.
Fees & Charges
In all instances the buyer assumes responsibility for the return costs.
All returned handsets are processed through our quality control process which is the same process that is used prior to any handset being dispatched.
If a handset is returned to us and is found have a security lock in place which prevents our engineers completing their tests, your return will not be processed until this has been removed.
To do this we will either require you to provide us the details or in some instances this can be done remotely, however in all instances we reserve the right to charge a removal fee of £12 per unit once the security lock has been removed.
In the event that you do not provide the correct details or remove the security lock, your return will be quarantined.
If our QC process detects that your handset has undergone any attempt of a third party repair, software modification, no longer in its original condition or has been damaged whilst in your care, you will not be eligible for a refund.
If your handset is not eligible for a refund we will return it to you upon receipt of £15.95 for the return postage charge and processing costs, if funds are not received within 30 days your handset(s) will be destroyed as per our terms and conditions.
