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FAQs

TECH

We currently stock mobilephones from Apple iPhones, Samsung, HTC, LG, Sony and other android mobilephones.

To make sure that each product we sale offers the best value for your money, we have classified our cellphones under different grades/ categories. 

Please visit our GRADING  page for more details.

We offer our refurbished devices under different categories depending upon their appearance. For details about each grade, please visit our Grading page.

Warranty details of each product will be mentioned in the details/ description of that product. However, for more details, please visit our Warranty page.

Yes all our phones will be unlocked unless otherwise stated on the product page. 

Please recheck the product page to make sure if the accessories you are expecting are a part of our package. If yes, you can simply contact us and we’ll resolve your issue as soon as possible. 

RETURN

If you feel as though an item which you have received is below standard, please do not hesitate to get in touch with us via our return form on our Returns and Warranty page with a full explanation of the problem and we will resolve the issue for you.

Please make sure you include your order number in all correspondence.

Yes, in that case simply fill out the Return Form available on our Return and Warranty page and we will fix that issue for you.

To maintain our excellent service, our Customer Service Representative will contact you immediately once we receive your query.

Once the return case has been opened, we will keep you updated with all the steps and stages. Your trust and confidence values a lot for us. However, in the worst case scenario it can take upto 14days/2 weeks.

Following the original payment method, we will refund your amount in the same way. 

Free returns depend varies from product to product and is different in various cases. But do not hesitate to contact us.

Simply contact our Customer Service team using our contact us page to notify them of the problem. They will send you some instructions on how to get the item back to us and the next steps to follow.

We do ask that, where possible, you return any items in the original packaging that your order arrived in. If this is not possible, please place a note inside with your order number and a very short description of the problem.

This will help us to process your return and either refund or replace the item much quicker.

Your trust and confidence is of great value for us. Simply fill out a form available on our Return and Warranty page and we will contact you as soon as possible to solve your problem. 

MY ACCOUNT

Firstly, you need to make sure you access the halfprice Store. In the top right hand corner, you need to click ‘My Account’ and enter your details.

If you have forgotten your password don’t worry. Simply click here and enter your details.

We will then send you an email with instructions on how to reset your password.

You can find your Order Number in any of the emails that we have sent to you relating to your order. Once you have completed your order, you will receive an Order Confirmation email. This email will contain your order number.


Once your items have dispatched we will send you an email notifying you of this, which will also contain your order number

Once you have completed your order, you will receive an Order Confirmation email which will contain your Order Number and Order Summary.

Once your first item has dispatched, you will receive an email to notify you. You will then receive an email once any subsequent items in your order have been dispatched.

If you have an account related query, please send out Customer Service team an email who will happily help! You can contact them using the following email address:[email protected]

 

DELIVERY

Our Tech items come with FREE Standard Shipping; a fully tracked service which we advise will be with you in 4-6 business days.

Where possible, we try and pack orders together so they will arrive at the same time. However, it is quite possible that your items will arrive separately.

 

Don’t be concerned if you have received some items in your order and not the others, they will be with you shortly.

 

Once the transaction has been completed, unfortunately we are unable to alter the delivery address

 

If the order has not yet reached our Warehouse process, we can cancel the order for you for it to be placed again with the correct address.

 

Should you wish for us to send your order to an alternative address and you have not yet completed the transaction, you can nominate a shipping address which is different to your billing address during the checkout process.

ORDER

We guarantee that all our products are in perfect condition when dispatched to you.

If you receive a product which does not meet this guarantee, please contact us and we will either refund you or provide you with a replacement product, stock dependent.

For full details of all conditions of our Quality Guarantee, please see our Terms and Conditions

In order to complete a purchase on the Store, you need a registered Credit or Debit card or you can pay through Paypal as well. We accept all major credit/debit cards.

You can now choose to pay for your items via your PayPal account, if you would prefer. All you need is a valid PayPal account and you’re a few clicks away from your new stuff.  Simply click on the ‘Pay with PayPal’ button below the checkout button.

All of our items come with FREE Standard Delivery which we aim to dispatch as quickly as possible once we have received your order. As standard, we advise a period of 3-7 business days for delivery of your order. However, during exceptionally busy periods such as Christmas, we cannot guarantee these timescales due to circumstances (such as postal issues) beyond our control. Please allow extra time for delivery of your order to avoid disappointment.

Please wait until the expected delivery period has elapsed before contacting us to report a delayed order.

Unfortunately, we are unable to take payment for orders over the phone at this time and all transactions must be completed through the halfpricecellphones Store website.

 

You are able to cancel any order up to the point of it reaching our warehouse process and we would advise that you do this as quickly as possible after placing your order. 

 
If you need to cancel your order, you should do so by contacting our Customer Service team via email [email protected] Please be aware that once your order has reached our warehouse process, we are unable to cancel your order.

PAY PAL CREDIT

PayPal Credit is like a credit card, without the plastic. It’s a credit limit that’s attached to your PayPal account which you can use for your online purchases.

Applying for PayPal Credit is easy. Just click on the PayPal Credit button on our checkout page. A selection of instalment offers will be displayed, enabling you to spread the cost of your purchase across a number of payments.

 

The application form takes minutes to complete. PayPal will then run a credit check and, if approved, you’ll have a credit limit linked to your PayPal account as soon as you accept your Credit Agreement.

 

You can use the credit limit granted to pay for today’s purchase and future purchases at thousands of online stores where PayPal is accepted, up to your credit limit.

If you already have PayPal Credit, you can take advantage of these offers without having to reapply as long as you have enough available credit limit. Just select one of available instalment offers and check out with PayPal Credit.

Yes, however if you don’t have a PayPal account, you can create one as part of the PayPal Credit application.

Signing up for a PayPal account is free and easy; all you need to do is provide your email address, create a password and accept PayPal’s User Agreement.

Just return your purchase as normal and the money will be refunded to your PayPal Credit account.

PRODUCTS

The listings on the halfpricephone Store are being constantly updated throughout the day. 

There’s a very good chance that if you have missed out on a product, it will become available again very soon so keep checking back.

GENERAL

For full details on our Privacy Policy, please use the following link: Privacy Policy

We offer a wide range of offers and discounts across the Store. Look out for the banners on the website and our emails, which advertise any discount codes currently available.

Please be aware that most discount codes will come with some expiry information included, so don’t miss out and make sure you beat the deadline!

Once you have a code, simply enter it during checkout! 

Usually this is because the transaction has been rejected by your bank. In most cases, you will receive an ‘Error 2000‘ or ‘2000 Do not honour‘ message followed by a call from your card provider. If not, please give them a call and they will be able to give you more details on the transaction.

 

We accept payments through Visa, MasterCard, PayPal and Amazon Pay, so feel free to try another method!

If your payment has been declined, please check that your details are correct. It may be due to an incorrect expiry date, or the card has expired.

If you continue to experience problems, please contact your card issuer directly. You’ll find the number on the back of your card.

We understand that some people prefer to talk over the phone. However, we found that the vast majority of our customers prefer to contact us via email,  live chat or social media. 

Focusing on online communications means we can help a lot more customers at once too, which means we can resolve any issues much faster. Plus, it keeps our costs down – that means we can keep our prices low and pay more for the stuff you’re selling!

CONTACT

Email us!

You can email us on 
[email protected]
we’ll reply within 24 hours.

EMAIL US
Halfpricephones

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